Step 1: Determine your eligibility
Before filing anything, check if you qualify:
- ✅ Flight delayed 3+ hours at arrival (EU routes)
- ✅ Flight cancelled with less than 14 days notice
- ✅ Involuntarily denied boarding
- ❌ Delay caused by weather, strikes, or security threats
- ❌ You accepted a voluntary downgrade or alternative flight
Step 2: File directly with the airline (free)
Most airlines have an online claim form. Search for "[airline name] EU261 claim" or "[airline name] delay compensation form." Include:
- Flight number and date
- Booking reference
- Actual arrival time (when doors opened, not when you landed)
- Your bank details for payment
Expect a response within 30-60 days. Airlines reject about 60% of claims initially — this doesn't mean your claim is invalid. Many rejections are template responses.
⚠️ Don't accept vouchers
Airlines often offer travel vouchers instead of cash. You're entitled to cash compensation under EU261. Only accept vouchers if you genuinely prefer them.
Step 3: Use a claim service if needed
If the airline rejects your claim or doesn't respond, a claim service can help. They handle all paperwork, legal follow-up, and even court proceedings. They take 25-35% of your compensation — but only if you win.
Popular services: AirHelp, Flightright, ClaimCompass. They typically recover compensation in 2-6 months.