Hawaiian Airlines Delay Compensation
BHow to claim compensation for Hawaiian Airlines flight delays and cancellations.
Hawaiian Airlines Compensation Policy
Hawaiian Airlines has one of the best on-time records in the US (84%) thanks to favorable weather and a focused route network. For delays within their control, they provide rebooking, meal vouchers, and hotel accommodations. Hawaiian flies to Asia-Pacific destinations but no EU routes, so EU261 doesn't apply.
Phone
1-800-367-5320Claim Online
Hawaiian Airlines Claim Form →How to Claim
Check eligibility
- Flight arrived 3+ hours late (EU routes → €250-€600)
- Flight cancelled with less than 14 days notice
- Involuntarily bumped → up to $1,550 (US law)
- Delay must be the airline's fault (not weather/ATC)
Document the delay
- Photo of departure board showing delay
- Screenshot of airline notification
- Note actual arrival time (doors open)
- Keep ALL expense receipts
File with Hawaiian Airlines
Claim service
AirHelp, Flightright handle everything. 25-35% fee only if you win.
No win, no fee
Escalate if needed
Hawaiian's customer relations is responsive. Call or email — they typically resolve issues within 14 days.
Hawaiian Airlines-Specific Tips
Hawaiian's inter-island flights are extremely reliable (90%+ on-time). The risk is on mainland routes, especially winter connections through the West Coast.
If connecting in Honolulu, allow extra time — the inter-island terminal is separate from the mainland terminal.
Hawaiian's customer service is based in Honolulu. Call during Hawaii business hours (HST) for the shortest wait times.
Flying Hawaiian Airlines: What to Expect
✓ Pros
- Excellent on-time rate (84%)
- Favorable weather on most routes
- Good customer service reputation
✗ Cons
- Limited mainland route network
- No EU routes = no EU261
- Disruptions on mainland routes can strand you
EU261 Compensation Amounts
| Flight Distance | Compensation | Example |
|---|---|---|
| Under 1,500 km | €250 | London → Paris |
| 1,500 — 3,500 km | €400 | London → Istanbul |
| Over 3,500 km | €600 | New York → London |
Data based on 485,555 Hawaiian Airlines flights (2019-2025). Source: Bureau of Transportation Statistics. Contact information verified as of March 2026.